Privacy Policy

We collect information you provide when you create an account, complete your profile, submit pre-alerts, request delivery, or contact us. This may include your name, email address, phone number, tax registration number (TRN), delivery addresses, authorized pickup contacts, shipment details, and payment-related records.

We also collect technical data such as device type, browser, and usage logs to keep our services secure and reliable.

We use your information to operate your PCS account, process and deliver shipments, calculate charges, send service notifications, verify your identity, prevent fraud, and comply with legal obligations. With your preferences, we may send marketing updates you can opt out of at any time.

We share information only as needed to provide our services—for example with overseas warehouse partners, customs agents, payment processors, and email delivery providers. We do not sell your personal information.

We retain account and shipment records for as long as your account is active and as required for billing, legal, and operational purposes. We use reasonable technical and organizational measures to protect your data.

You can update profile details, notification preferences, and saved addresses in the customer portal. You may request access to or correction of your personal information by contacting us.

Questions about this policy or your personal data? Contact Prodigy Courier Services through the channels listed on our website or in your portal account.